Exchanges & Refunds
Exchanges & Refunds
At Pickle Head Shop, we want you to be completely satisfied with your purchase. If you're not happy with your order, please review our exchanges and refunds policy below.
Exchanges:
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Eligibility:
- Items must be unworn, unwashed, and in their original condition.
- Exchanges must be requested within 30 days of receiving your order.
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Process:
- Contact us at contact@pickleheadshop.com to initiate an exchange.
- Provide your order number and details about the item you wish to exchange.
- We will provide instructions on how to return your item.
- Once we receive and inspect the item, we will process your exchange and send you the new item.
Refunds:
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Eligibility:
- Items must be unworn, unwashed, and in their original condition.
- Refunds must be requested within 30 days of receiving your order.
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Process:
- Contact us at contact@pickleheadshop.com to initiate a refund.
- Provide your order number and details about the item you wish to return.
- We will provide instructions on how to return your item.
- Once we receive and inspect the item, we will process your refund to the original method of payment. Please allow 5-7 business days for the refund to appear in your account.
Non-Returnable Items:
- Custom or personalized items.
- Items purchased on clearance or final sale.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at contact@pickleheadshop.com.
- Provide your order number and a photo of the damaged or defective item.
- We will arrange for a replacement or refund as quickly as possible.
Return Shipping:
- Customers are responsible for return shipping costs unless the item is damaged or defective.
- We recommend using a trackable shipping service or purchasing shipping insurance for your return.
Need Help?
If you have any questions or need assistance with your exchange or refund, please contact us at contact@pickleheadshop.com. We are here to help!
Thank you for shopping with Pickle Head Shop!